FAQ (homepage box)

BH Air – A-Z guide
 
INDEX
 
                                                                   
Aircraft
Animals
 
B
Baggage allowance
Baggage claims
Bicycles
Blind passengers
 
C
Check-in
Child buggies
Coffins
Connections
 
D
Deaf passengers
Delay & Diversions
Disabled passengers and
passengers with reduced mobility
Diving & Flying
 
E
Emergency exit seats
Excess baggage
Expectant mothers
Extra leg room
 
F
Firearms & Ammunition
 
G
Golf clubs
 
H
Hand baggage
Hang gliders
Head office
 
I
Infants
Infectious disease
 
L
Laptop computers
 
M
Medications
Medical cases
Musical instruments

N
Nuts Allergies
 
O
On board services
On time departure policy
Operations
Oxygen
 
P
Portable electronic devices
 
S
Seat pitch
Security items
Skis
Sky shop
Smoking
Special meals
Stretchers passengers
Surfboards
 
T
Travel documents
 
U
Unaccompanied minors
 
V
Visas
 
W
Windsurf
 
Y
Young persons

A
 
Aircraft
BH Air operates a fleet of 1 Airbus A330 aircraft, 4 Airbus A320 aircraft and 1 A319 aircraft. Each A320 family aircraft is operated by a crew of two pilots and four cabin crew members, whereas the A330 is operated by two pilots and 8 flight attendants.
           
Animals
- AVIH :   BH AIR  does not carry AVIH (transportation of pet in cargo compartment)
- PETC: Transport of Animals in the Cabin is allowed under the following conditions:
- Two animals (including "seeing-eye" dogs) are allowed in the Cabin with their owners, provided none of the passengers are allergic to animals;
- The animals should not exceed 8 kg including cage weight per animal. The animal has to be kept in a box measuring not more than 53x40x38 cm.;
- Their seating is as follows: one in the forward part of the Cabin and one in the aft part of the Cabin;
- The animals are to be transported in a non leaking cage or basket, and must be placed on the floor in front of the passenger; under no circumstances should the animals leave the cage;
 
- Antagonistic animals should not be carried simultaneously on board the aircraft.
NOTE:   Animals which may cause panic among the passengers if they are let out in the Cabin - like snakes etc.- shall always be carried in a closed freight compartment - even though their weight may not exceed 8kg
 
Only animals, accompanied by valid health and rabies vaccination certificate, entry permits and other documents as required by countries of entry or transit, will be accepted for carriage.
 
NOTE: United Kingdom – Any acceptance of animals on BH Air flights to/from the U.K is STRICTLY PROHIBITED.
 
Charge – EURO 30.00 per return journey
 
"Seeing-eye" dogs, exceeding 8kg, are allowed in the cabin.
 
"Seeing-eye" dogs accompanying a passenger shall:
- Be properly muzzled and harnessed,
- Not occupy a passenger seat,
- Lie on the floor next to the Cabin wall if possible.
 
It is compulsory to pre book the Carriage.
 
B
 
Baggage allowance (checked baggage)
Checked Baggage: Means baggage which BH Air takes sole custody of and for which BH Air has an issued baggage check by the handling agent. Upon delivery of the baggage that the passenger wishes to check, BH Air takes it into its custody. BH Air will thereupon make an appropriate entry on the ticket /if a paper ticket has been issued/, which shall constitute in the issue of the baggage check. Baggage identification tags, which are issued by BH Air in addition to the baggage check, are for identification purposes only.
All valuable items or documents e.g. House keys, Passport, etc. must not be packed in the checked baggage, they should be packed in cabin baggage.
 
•        Free Baggage Allowance:
Passengers (excluding infants) traveling on BH Air flights, have free baggage allowance, unless advised otherwise, specified as follows
         -           Business class - 30 kg – if applicable.
         -           Economy class - 20 kg.
 
Charges for “Excess baggage” – GBP 4,00 / EURO 5.00 per kg per leg.
No single piece of baggage should weigh more than 30 kgs.
 
Baggage claims
Passengers should complete a property irregularity report (PIR) that will be supplied by the handling agent at the destination airport to report missing or damaged baggage. The PIR will enable missing baggage to be traced via the worldwide system.
 
Bicycles
Bicycles carriage is subject to available space in the aircraft’s hold.  A charge of GBP 40,00 / EURO 50.00 per return journey will be levied for each carriage. Bicycles must be packed with the handlebars fixed sideways, pedals removed and tyres partially deflated.
It is compulsory to pre book the Carriage.
 
Blind and partially sighted passengers
Travel itineraries of blind or partially sighted passengers should be notified to BH Air along with pre-flight information. Sitting in emergency exit rows is not allowed. Blind or partially sighted passengers will be invited to board the aircraft ahead of other passengers to allow them extra time to locate their seats and receive a short, personalised safety briefing from the cabin crew on the aircraft’s safety features and the passengers' location in relation to the nearest exit.
Provided that a prior reservation procedure has been made, a trained guide dog may be carried on board with the blind passenger free of charge. Before traveling the passenger should seek veterinary advice, as the dog may suffer long term deterioration. The passenger should also be made aware of the fact that in many countries (including the UK) guide dogs can be subject to stringent quarantine regulations and they should seek expert advice from the Ministry of Agriculture before deciding to take their guide dog abroad.
 
C 

Check-in
Check-in opens 2 hours and closes 40 minutes before scheduled departure time.

Child buggies
A baggage tag - limited release will normally be issued for child buggies at check-in but the buggy can continue to be used until reaching the boarding gate. It will then be taken and placed in the aircraft hold and returned either at the aircraft side or on the baggage carousel at the destination airport, subject to that airport’s normal procedure.

Coffins
Coffins are not normally carried on BH AIR flights but should the unfortunate circumstance arise to repatriate a deceased passenger, BH AIR will make the best efforts to accommodate such a request.
Please contact us for further information.
 
Connections
Whilst BH AIR will make every effort to ensure that flights operate on schedule, we cannot be held responsible for any costs or claims arising from failure of passengers to make onward connections, whether by air or other means of transport.
 
D
 
Deaf passengers
The travel itineraries of passengers who are deaf or are hard of hearing should be notified to BH AIR with the pre-flight information. Sitting in emergency exit rows is not allowed. Deaf or hard of hearing passengers will be invited to board the aircraft ahead of other passengers to allow them extra time to receive a short, personalised safety briefing from the cabin crew on the aircraft’s safety features.
 
Delays & Diversions
In the event of a delay affecting a BH AIR flight, BH AIR will always endeavour to keep the passengers up to date on the reasons for the delay and the latest expected schedule for the flight. Our aim is to always ensure that in the event of a delay passengers are adequately informed and cared for.
 
Disabled passengers and passengers with reduced mobility
See also under “Blind Passengers” and “Deaf Passengers” if applicable.
Wheelchair assistance at airports will be provided free of charge for passengers who are registered as disabled.
A maximum of 16 wheelchair passengers can be carried on any BH AIR flight. The reason for this limitation is to ensure that the cabin crew would be able to help all of the wheelchair passengers in the event of an emergency.
 
There are three categories of wheelchair passengers:
WCHR - the passenger requires assistance to and from the aircraft but is capable of climbing the aircraft steps unaided and making his/her own way to a seat in the aircraft cabin.
WCHS - the passenger requires assistance to and from the aircraft and must be carried up/down the aircraft steps but can make his/her own way slowly to and from a seat in the aircraft cabin.
WCHC - The passenger is completely immobile and requires wheelchair assistance to and from the aircraft and must be carried up/down the aircraft steps and to and from the seat in the aircraft cabin.
A passenger’s own wheelchair will be accepted as checked baggage for the flight and will be accepted in addition to the normal checked baggage allowance for that passenger, provided that the measures and weight of the wheelchair are approved by the airline as suitable for loading. Prior information to the airline is essential, to ensure the transport. Powered wheelchairs will be accepted provided these have dry-cell batteries only.
Wheelchairs/Mobility Aids with Spill able Batteries MUST NOT be accepted for carriage.
 
Details of wheelchair passengers and the nature of assistance they require (using the above codes) must be forwarded to BH AIR with the pre-flight information.
 
Diving & flying
A set of Scuba diving equipment comprises of one Scuba air tank, air supply regulator and pressure gauge, air tank harness, facemask, pair of diving fins, snorkel, knife, and life jacket. All or any of these items must be securely packed in ONE bag. Air tanks may be carried (maximum of 4 cylinders on Airbus A320 aircraft) and must be checked to ensure that they are empty and left open to the atmosphere, the regulator may remain attached.
Charge – GBP 30,00 / EURO 35.00 /up to 30 kg/ per return journey

The effects of cabin pressurisation aboard an aircraft after passengers have been diving can cause severe medical problems. It is strongly recommended that passengers seek advice from qualified diving instructors and/or medical professionals to establish what length of time must be left between completion of diving activities and flying. This advice may differ depending on the type of diving activity undertaken.
It is compulsory to pre book the Carriage.
 
E

Emergency Exit seats
Seats in certain rows including emergency exit rows may only be occupied by able-bodied adult passengers. Furthermore, passengers should not place items of baggage or personal belongings on the floor or underneath the front seat when seated in an exit row. 

Excess Baggage
The standard baggage allowance is 20kgs. BH AIR reserves the right to make a charge for carriage of excess baggage presented at check-in by passengers at a rate of GBP 4,00 / EURO 5.00 per kg for one way. In any event, acceptance of  additional baggage is subject to hold space and limitations on the aircraft’s maximum take-off weight.
Pre-booking of excess baggage – price per return jurney  
 
Expectant Mothers
BH AIR will carry expectant mothers up to the 27th week of pregnancy without any requirement for medical clearance. From the 28th up to end of the 36th week of their pregnancy, expectant mothers may be accepted provided they present a doctor's certificate allowing this and that the duration of the flight is 4 hours or less.
 
Note!    Pregnant women will not be accepted for transportation within two weeks of expected delivery date.
 
Note!    Between the 28th and 36th week of their pregnancy, expecting women have to fill-in the Company Declaration of Responsibility for Passenger with impaired Physical or Medical status and pregnant women . Cabin crew can also request from any pregnant passenger to fill in that form in case they doubt their fitness to fly.
 
Healthy new-born babies, provided they are not prematurely born, shall not be accepted for carriage within first seven (7) days after birth. Premature babies shall be considered as MEDA and medical clearance is required.
 
Extra legroom seats
BH Air offers this survice upon extra charge – GBP 30 / EUR 35 per return jurney GBP 20 / EUR 25 one way.
There is only a limited number of Extra legroom seats available per flight. Children under 14 are not permiteted to occupy Emergency exit seats due to safety reasons. These are only  available to passengers with no medical conditions, considered as able bodied to open the Exit in case of an emergency. Their hand baggage has to be stored only in the over head lockers. 
 
F
 
Firearms & Ammunition
Only sporting guns will be accepted for carriage with the prior written permission of BH AIR after presenting the firearm certificate to accompany the weapon. The gun must be dismantled or rendered inoperable by removal of the firing pin; carried in a suitable rigid case and will be hold loaded.
A maximum of 5kgs of ammunition per passenger for sporting guns may be carried as part of the checked baggage allowance for the passenger’s own use. This must be securely boxed and packed separately to any firearms carried; the ammunition allowance cannot be pooled between passengers.
 
Sport weapon munitions can be carried in checked baggage only in accordance with the following document: “Technical Instructions for the Safe Transport of Dangerous Goods by Air” (ICAO Doc 9284–AN/905), including the Supplement and any Addendum, approved and published by decision of the Council of the International Civil Aviation Organization and ICAO Annex 18.
 
G
 
Golf Clubs
BH AIR can guarantee carriage of your golf clubs up to 20 half-sets of golf clubs on its Airbus A320 aircraft – free of charge.
Charge – GBP 25,00 / EURO 30.00 /up to 20 kg/ per return journey
It is compulsory to pre book the Carriage.
 
H
 
Hand baggage
For safety reasons, only one piece of hand baggage per passenger will be allowed into the aircraft cabin and this item must weigh not more than 7kgs with total dimensions not exceeding 60x40x30 cm. The bag should be of a size to fit under the seat in front or in the overhead locker. Passengers will be asked to display their hand-baggage at check-in to ensure that it is suitable to be carried aboard the aircraft. Any outsize or overweight items of hand baggage will be taken from the passenger, tagged and placed in the aircraft hold to be reclaimed from the baggage belt at the destination airport.
 
Hang gliders
Hang gliders cannot be accepted for carriage on BH AIR flights.
 
Head Office
BH AIR, Djakon Ignatii Str. N 7, 1000 Sofia, Bulgaria, e-mail bhair@bhairlines.com
 
I
 
Infants
Passengers up to 2 years are considered as infants - INF, as a rule infants can’t travel unaccompanied.
 
The maximum number of infant occupants is limited by the number of oxygen masks, life-jackets and infant safety belts available on board.
 
Infants under two are NOT allocated a seat, the infant must travel on an adult passenger's lap, an infant seatbelt will be provided on board to retain the child during the flight.
Only one infant per adult passenger will be accepted. If there is a second infant travelling, there must be another adult to care for the second infant or a separate seat purchased - child fare applicable. It is the responsibility of the passenger to provide sufficient care for the infant. Passengers with an infant can not be allocated any duties during emergencies. Furthremore, Infants should not be seated in the following position:
- The window seats in a row behind an exit door unless there is a partition wall between the seat row and the door,
- In over wing exit seat rows.
 
Infectious diseases
Passengers with infectious diseases including but not limited to chicken pox, measles, mumps, food poisoning, malaria and German measles will not be accepted for travel. It is recommended that passengers who have recently suffered from such conditions carry a doctor’s certificate to state that the condition is no longer contagious and that the passenger is fit to travel.
 
In the event of a passenger being diagnosed with an infectious disease or food poisoning during a BH AIR flight, it is a statutory requirement that we notify the station health authority at the destination airfield. The authorities may meet the aircraft on arrival to assess the passenger’s condition. It is also a requirement that the cabin crew collect the names and addresses of all passengers aboard the aircraft so that the station health authorities have information relating to all passengers who may have been in contact with the infectious disease.
 
L
 
Laptop computers
Laptop computers should be carried as hand baggage and are part of the hand baggage allowance. They may only be used on-board, following cabin crew directions, generally only when the seat-belt signs have been switched off during the flight.
 
M
 
Medications
All customers are allowed to bring one carry-on item with them into the cabin. We recommend that you pack any medications you require in a carry-on bag. You should NEVER put your medications in checked luggage. Our aircraft do not have refrigerators onboard. Also, if you use needles to inject medication, checkpoint security policy requires that you must have in your possession medication requiring the use of a needle or syringe that has a professionally printed label identifying the medication or a manufacturer's name or pharmaceutical label.

Medical cases
BH AIR cannot undertake to carry passengers suffering from certain medical or mental ailments. As a guideline, passengers suffering from the following cannot be accepted for travel:
• Infectious diseases (see paragraph under “Infectious Diseases”)
• Mentally ill passengers diagnosed as suffering from psychosis, schizophrenia or psychopathy
• Skull fracture or fractured jaws with wiring
It is a requirement that passengers suffering from medical conditions obtain a doctor’s certificate stating the nature of the condition; that the passenger is fit to travel and any special precautions which must be taken before, during or after the flight for the passenger’s well-being. This certificate should be provided to the BH AIR Commercial Department at least 72 hours prior to travel and failure to carry a doctor’s certificate of this nature may result in the carriage being refused.
 
Musical instruments
Small musical instruments such as flutes, clarinets or violins can be carried aboard the aircraft provided they are properly packed as part of the passenger’s hand baggage allowance and remain in their packing case for the duration of the flight. Larger instruments – for example, violas and double basses – may only be carried with the prior permission of BH AIR and will be carried in the aircraft hold. It is recommended that additional insurance is effected to cover such items.

N

Nuts Allergies
BH Air recognizes that some passengers are allergic to peanut and other tree nuts. Since, normally, we offer peanuts, cashew nuts and other products that contain or may contain nuts and nut products, letting us know that you are allergic to one of the abovementioned products is essential.
You could do that by informing your Tour operator or BH Air when booking your flight. Upon boarding you could also contact the Cabin Crew so that they can advise the other passengers not to open any nut products during the flight and also remove all products containing the allergen from our onboard sale. Your safety while on board BH Air aircraft is top priority for us and we will ensure that you are not exposed to anything harmful to your health. If you suffer any other allergy, please inform us beforehand during the booking process.
 
O

On Board Service
Drinks and snacks are available to purchase on BH Air flights.
 
In-flight meals are provided if requested by the tour operator.
Special meals such as vegetarian can be ordered with prior notification to BH AIR along with the pre-flight information. Please see “Special Meals” for further information.
 
On time departures policy
Passengers must present themselves at the check-in desk no later than two hours prior to departure. Acceptance of late passengers arriving after this deadline will be subject to the discretion of BH AIR appointed handling agents and the operating crew.
Passengers must then arrive at the departure gate no less than 40 minutes prior to the scheduled time of departure. Failure to do so may result in passengers’ baggage being removed from the aircraft and the passengers being denied carriage. Flights will not be delayed for late-arriving passengers and BH AIR will take no responsibility for arranging or paying for alternative transport for any passengers missing their flight due to lateness.
In the event of a delay beyond BH AIR’s control, such as a late air traffic control slot, the aircraft will still be boarded to meet the original scheduled departure time. This will enable the aircraft to be fully ready to depart should an improvement in the air traffic control slot be granted.
 
Oxygen – therapeutic
We accept travel passengers who would normally need extra oxygen for medical reasons if they obtain a medical certificate confirming their fitness to travel by air without extra oxygen during the intended flight. Passengers who do not provide the required certificate at the check-in desk will not be allowed to travel. Passengers are not permitted to take their own extra oxygen on board our aircraft and BH Air does not provide oxygen on board in such cases.
 
P
 
Portable electronic devices
Mobile phones, CD players, satellite positioning systems, radios and receivers can interfere with aircraft navigation systems and radios and must be switched off at all times when aboard the aircraft, including prior to departure and immediately after arrival.
 
S
 
Seat Pitch
The seat pitch aboard BH AIR’s A320 aircraft is 28 to 29 inches.
 
Security Items
Items such as knives, scissors, metal nail files, toy guns and syringes represent a clear hazard to aviation security. These must not be packed in hand baggage and will be confiscated and/or destroyed by the airport authority without recompense if found in baggage at the security search point.
Toy guns and replica weapons and lighters of any kind must not be carried in hold baggage. Other items such as scissors and syringes must be securely packed in hold baggage with adequate protection to ensure that they cannot cause injury to ground handling staff.
For current information on forbidden items please contact the customs office at the airport of your departure.
 
Skis
These will only be carried, subject to space and payload availability and advance confirmation from BH Air is required.
 
All tour operators must control the number of sets of skis booked on BH AIR flights. BH AIR will guarantee carriage of a maximum of 50 pairs of skis per flight BH AIR will provide its best efforts to accommodate more than 50 sets of skis if presented for carriage but cannot be held responsible for any costs incurred by its failure to do so.
The ski/snowboard allowance is 1 bag to hold a pair of poles, boots and either a pair of skis or a snowboard, the weight of this bag must not exceed 15kg.
Charge – GBP 15,00 / EURO 20.00 /up to 20 kg/ per return journey
It is compulsory to pre book the Carriage.
 
Sky shop
Selected collection of fragrance and gift items are offered. An inflight catalogue will help you to make your choice. You may find the 2015 Inflight shopping brochure HERE.
 
Smoking
Smoking is strictly prohibited on all BH AIR aircraft. The toilets of our aircraft are fitted with smoke detectors and BH AIR’s crew will take action including denial of return carriage to passengers found smoking aboard the aircraft or tampering with smoke detectors.
 
Special meals
BH AIR provides the following types of special meals subject to the provision of a meal in the tour operator’s charter agreement:
 
VGML Vegetarian 
GFML Gluten Free meal
DBML Diabetic meal

Minimum 24hr prior notification required.

Infant meals and drinks are not provided but cabin crew may be able to assist with heating sealed containers of baby food or bottled milk, depending on time availability. However, BH AIR cannot accept any liability or responsibility for subsequent claims arising from heating baby food or milk.
 
Stretcher passengers
Carriage of any stretcher patients is subject to the approval of the airline. You have to contact the airline in order to receive the requirements for such transport.
 
Surfboards
Carriage of surfboards will be subject to available space in the aircraft holds and at a charge of GBP 30.00/EUR 35,00 per return passenger /up to 30kg/. Maximum length of any board should not exceed 370 cm. This charge will be levied at check-in at the airport of departure. It is compulsory to pre book the Carriage.
 
T
 
Travel Documents
BH Air requires all passengers to provide all necessary, valid travel documents at check-in and to comply with the requirements of the country flown from, through or into. BH Air will not be held liable for any subsequent associated costs should the passenger be refused entry to a country due to the lack of correct passport or visa.
 
U
 
Unaccompanied Minors 
UMs at the age of 5 to 12 years are accepted for transport.
The Company may normally accept 8 UMs (A320) per sector. When number of UMs exceeds this number the transport of UMs is to be performed as follows:
- From 8 to 10 UMs - one extra Cabin Crew Member,
- From 10 to 15 UMs - two extra Cabin Crew Members.
 
All children travelling alone (UM) will be handed a plastic folder "I am travelling alone", containing all documents for the trip, such as: ticket, boarding card and declaration of responsibility. The plastic folder is to be carried around the neck, and shall be handed out when the child checks in at the airport of departure.
 
Note: After check-in the parent/guardian must remain at the airport of departure until the flight  has left and provide a permanent contact to a supervisor at check-in or station manager until the plane's arrival at the destination airport. Persons collecting children must be nominated on departure of the flight and must be able to provide identification when collecting children at the point of arrival.
 
An Unaccompanied Minor Form /handling advice/ has to be completed and signed at the time
 
A surcharge of GBP 20,00 / EUR 25,00 per rotation applies. At the same time a seat will be reserved for them.

V
 
Visas
It is the responsibility of each passenger to ensure that they have any visas required for entry to or exit from a country along the planned routing of the flight. BH AIR cannot be held responsible for any claims or loss arising from failure of the passenger or their tour operator to check and obtain any visas required for completion of the planned journey and tour operators shall indemnify BH AIR against any costs, fines or charges levied by immigration authorities for carriage of incorrectly documented passengers.
 
W
 
Windsurf
Up to a maximum of 2 windsurfs can be carried on an Airbus 320 aircraft, but these will only be carried subject to space and payload availability.
Windsurfs and surfboards must be properly packed, the dagger plate and skews removed and the board should be lashed to the boom. The mast must be securely wrapped with pointed end protected in a manner such as to prevent damage to other baggage on the aircraft. Maximum length of any board should not exceed 370 cm.
 
Y
 
Young Persons
Young persons aged 12 and over are allowed to travel alone on our flights.