Travel information

BH Air – A-Z guide – edition 2013
 
INDEX
 
                                                                   
Aircraft
Animals
 
B
Baggage allowance
Baggage claims
Batteries wet-cell
Bicycles
Blind passengers
 
C
Check-in
Child buggies
Coffins
Connections
Customer services
 
D
Deaf passengers
Delay & Diversions
Disabled passengers and
passengers with reduced mobility
Diving & Flying
Dry ice
 
E
Emergency exit seats
Excess baggage
Expectant mothers
Extra leg room
 
F
Firearms & Ammunition
Flightdeck visits
 
G
Golf clubs
 
H
Hand baggage
Hang gliders
Head office
 
 
 
 
 
I
Infants
Infectious disease
 
L
Laptop computers
 
M
Manifests
Medical cases
Musical instruments
 
O
On board services
On time departure policy
Operations
Oxygen
 
P
Passports
Portable electronic devices
 
S
Seat pitch
Security items
Skis
Sky shop
Smoking
Special meals
Stretchers passengers
Surfboards
 
U
Unaccompanied minors
 
V
Visas
 
Y
Young persons

A
 
Aircraft
BH Air operates a fleet of 4 Airbus A320 aircraft and 1 A319 aircraft. The aircraft is operated by a crew of two pilots and four cabin crew.
           
Animals
BH Air carries up to 4 live animals in the cabin if the weight of the animal /including transport container/ does not exceed 6 kg. The animal has to be kept in a box measuring not more than 53x40x38 cm.
Charge – EURO 30.00 per return journey
Larger animals can be transported in appropriate containers / according to IATA regulations/ in the cargo hold – up to 8 per flight. BH AIR does not offer any containers.
Charge – EURO 6.00 per kg per return journey
It is compulsory to pre book the Carriage.
 
B
 
Baggage allowance (checked baggage)
The normal baggage allowance for adult and child passengers on an BH Air flight is 20 kgs.
Charges for “Excess baggage” – GBP 4,00 / EURO 5.00 per kg per leg.
No single piece of baggage should weigh more than 30 kgs.
 
Baggage claims
Passengers should complete a property irregularity report (PIR) that will be supplied by the handling agent at the destination airport to report missing or damaged baggage. The PIR will enable missing baggage to be traced via the worldwide system.
 
Batteries – wet cell
BH AIR does not permit the carriage of wet cell batteries (including wet cell wheelchair batteries) on their aircraft due to their hazardous nature.
 
Bicycles
Bicycles can be carried subject to available space in the aircraft’s hold.  A charge of GBP 40,00 / EURO 50.00 per return journey will be levied for each carriage. Bicycles must be packed with the handlebars fixed sideways, pedals removed and tyres partially deflated.
It is compulsory to pre book the Carriage.
 
Blind and partially sighted passengers
Travel itineraries of blind or partially sighted passengers should be notified to BH Air along with pre-flight information. Sitting in emergency exit rows is not allowed. Blind or partially sighted passengers will be invited to board the aircraft ahead of other passengers to allow extra time for them to locate their seat and receive a short, personalised safety briefing from the cabin crew on the aircraft’s safety features and the passenger’s location in relation to the nearest exit.

 

C

 
Check-in
Check-in opens 2 hours and closes 40 minutes before schedule departure time.
 

Child buggies

A baggage tag will normally be issued for child buggies at check-in but the buggy can continue to be used until reaching the boarding gate. It will then be taken and placed in the aircraft hold and returned either at the aircraft side or on the baggage carousel at the destination airport, subject to that airport’s normal procedure. We regret that child buggies cannot be taken into the aircraft cabin.

 

Coffins
Coffins are not normally carried on BH AIR flights but should the unfortunate circumstance arise to repatriate a deceased passenger, BH AIR will make best efforts to accommodate such a request.
 
Connections
Whilst BH AIR will make every effort to ensure that flights operate to schedule, we cannot be held responsible for any costs or claims arising from failure of passengers to make onward connections, whether by air or other means of transport.
 
Customer Services – Contact
 
BH Air
 
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D
 
Deaf passengers
The travel itineraries of passengers who are deaf or are hard of hearing should be notified to BH AIR with the pre-flight information. Sitting in emergency exit rows is not allowed. Deaf or hard of hearing passengers will be invited to board the aircraft ahead of other passengers to allow extra time for them to receive a short, personalised safety briefing from the cabin crew on the aircraft’s safety features.
 
Delays & Diversions
In the event of a delay affecting an BH AIR flight, BH AIR will always endeavour to keep the passengers up to date on the reasons for the delay and the latest expected schedule for the flight. Our aim is always to ensure that passengers are adequately informed and cared for in the event of a delay.
 
Disabled passengers and passengers with reduced mobility
See also under “Blind Passengers” and “Deaf Passengers” if applicable.
Wheelchair assistance at airports will be provided free of charge for passengers who are registered disabled.
A maximum of 5 wheelchair passengers who are travelling unaccompanied can be carried on any BH AIR flight. The reason for this limitation is to ensure that the cabin crew are able to help all of the wheelchair passengers in the event of an emergency. If a wheelchair passenger is accompanied by an able-bodied adult, it is assumed that the adult will assist the wheelchair passenger to leave the aircraft in an emergency and therefore any accompanied wheelchair passengers do not count towards the limit of five per flight.
 
There are three categories of wheelchair passenger:
WCHR - the passenger requires assistance to and from the aircraft but is capable of climbing the aircraft steps unaided and making his/her own way to a seat in the aircraft cabin.
WCHS - the passenger requires assistance to and from the aircraft and must be carried up/down the aircraft steps but can make his/her own way slowly to and from a seat in the aircraft cabin.
WCHC - The passenger is completely immobile and requires wheelchair assistance to and from the aircraft and must be carried up/down the aircraft steps and to and from the seat in the aircraft cabin.
A passenger’s own wheelchair will be accepted as checked baggage for the flight and will be accepted in addition to the normal checked baggage allowance for that passenger, provided that the measures and weight of the wheelchair are approved by the airline as suitable for loading. Prior information to the airline is essential, to ensure the transport. Powered wheelchairs will be accepted provided these have dry-cell batteries only; wet-cell batteries cannot be accepted for carriage.
Details of wheelchair passengers and the nature of assistance they require (using the above codes) must be forwarded to BH AIR with the pre-flight information.
 
Diving & flying
Scuba air tanks may be carried as checked baggage. Tanks must be empty with the valves left open.
Charge – GBP 30,00 / EURO 35.00 /up to 30 kg/ per return journey
The effects of cabin pressurisation aboard an aircraft after passengers have been diving can cause severe medical problems. It is strongly recommended that passengers seek advice from qualified diving instructors and/or medical professionals to establish what length of time must be left between completion of diving activities and flying. This advice may differ depending upon the type of diving activity undertaken.
It is compulsory to pre book the Carriage.
 
Dry Ice
Dry ice is hazardous and it is not allowed to be carried in passengers’ hold or hand baggage.
 
E

 

Emergency Exit seats

Seats in certain rows including emergency exit rows may only be occupied by able-bodied adult passengers. Not place items of baggage or personal belongings on the floor or underneath the seat in front when seated in an exit row.

 
Excess Baggage
The standard baggage allowance is 20kgs. BH AIR reserves the right to make a charge for carriage of excess baggage presented at check-in by passengers at a rate of GBP 4,00 / EURO 5.00 per kg one way. In any event, additional baggage can only be accepted subject to hold space and limitations on the aircraft’s maximum take-off weight.
Pre-booking of excess baggage – price per return jurney  
 
Expectant Mothers
BH AIR will carry expectant mothers up to the 28th week of pregnancy without any requirement for medical clearance. Between the 28th and 34th week of pregnancy, a medical certificate will be required to state the stage of pregnancy on the date of the return flight and that the passenger is fit to fly. We regret that we are unable to accept expectant mothers for travel beyond the 34th week of pregnancy.
 
Extra legroom seats
BH Air offers this survice upon extra charge – GBP 30 / EUR 35 per return jurney GBP 20 / EUR 25 one way.
There are only a limited number of Extra legroom seats available per flight. Children under 14 are not permiteted to occupy Emergency exit seats due to safety reasons. These are only  available to passengers with no medical conditions and are able bodied to open the Exit in case of an emergency. The hand baggage have to be stored only in the over head locker. 
 
 
F
 
Firearms & Ammunition
Only sporting guns will be accepted for carriage with the prior written permission of BH AIR on production of the firearm certificate to accompany the weapon. The gun must be dismantled or rendered inoperable by removal of the firing pin; carried in a suitable rigid case and will be hold loaded.
A maximum of 5kgs of ammunition per passenger for sporting guns may be carried as part of the checked baggage allowance for the passenger’s own use. This must be securely boxed and packed separately to any firearms carried; the ammunition allowance cannot be pooled between passengers.
 
Flightdeck visits
We regret that flight deck visits are not possible on BH AIR flights due to security regulations
 
G
 
Golf Clubs
BH AIR can guarantee carriage of your golf clubs up to 20 half-sets of golf clubs on its Airbus A320 aircraft – free of charge up to 20 kg.
Charge – GBP 25,00 / EURO 30.00 /up to 20 kg/ per return journey
It is compulsory to pre book the Carriage.
 
                                                                   H
 
Hand baggage
For safety reasons, only one piece of hand baggage per passenger will be allowed into the aircraft cabin and this item must weigh not more than 6kgs with total dimensions not to exceed 56x45x25 cm. The bag should be of a size to fit under the seat in front or in the overhead locker. Passengers will be asked to display their hand-baggage at check-in to ensure that it is suitable to be carried aboard the aircraft. Any outsize or overweight items of hand baggage will be taken from the passenger, tagged and placed in the aircraft hold to be reclaimed from the baggage belt at the destination airport.
 
Hang gliders
Hang gliders cannot be accepted for carriage on BH AIR services.
 
Head Office
BH AIR, Djakon Ignatii Str. N 7, 1000 Sofia, Bulgaria
 
                                                                  I
 
Infants
 
Age of infant 2 wks – 6 mts 6 mts – 1 yr 1 yr –  2 yrs 2 yrs –  3 yrs 3 yrs +
Extension seatbelt on parents lap permitted permitted permitted Not permitted Not permitted
Car type seat with seat booked  permitted permitted permitted permitted Not permitted
Normal passenger seat to be booked Not permitted Not permitted Not permitted permitted permitted
 
 
• Infants are defined as children who have not yet reached their second birthday and must be accompanied by a parent or responsible adult with custody of the infant.
• Infants will only be accepted for carriage if they are more than two weeks old.
• There is no baggage allowance for infants / if not agreed .
• Only one infant per adult can be carried. Under no circumstances can members of crew or other unrelated passengers be expected to carry additional infants.
• No seat is required for infants unless specifically booked and paid for to enable the infant to travel in a car-type infant seat (see below).
• A maximum of 10 infants can be carried on BH AIR aircraft and this must be controlled by the tour operator. The maximum number of infants cannot be increased by accommodating infants in car-type seats.
• Infants will be seated on an adult’s lap for take-off and landing, secured by an extension seat-belt provided by the cabin crew.
• If an infant reaches its second birthday on a date between the outward and return journey, a seat must be booked for the infant for the return journey. It is strictly forbidden for a young child of two years of age or more to travel on an adult’s lap and there are no exceptions to this rule.
• Where two adults are travelling with two infants, it will normally be necessary to seat one adult and one infant in a separate row to the other adult and infant to ensure that oxygen masks are available for all four people in each row of three seats. If passengers wish to be seated in the same row, one infant must travel in a car seat for which a seat must be booked so that not more than four people occupy a row of three seats.
•   Infants who are a minimum of six months of age and children up to a maximum of three years of age may be seated in a purpose-designed car-type seat meeting normal safety standards aboard BH AIR aircraft provided that an extra seat is booked. The car seat must be forward-facing, designed to be secured by a single lap strap and be fitted with a single-release five-point harness which secures the infant’s lap, torso and shoulders. The seat must be in good condition with all attached tables/trays and toys removed and passengers should carry the operating instructions with them wherever possible. The cabin crew will assist with securing of the seat to the aircraft seat but retain the right to decline permission for safety reasons for a car-type seat to be occupied by an infant or child up to the age of three during take-off and landing.
 
 
Infectious diseases
Passengers with infectious diseases including but not limited to chicken pox, measles, mumps, food poisoning, malaria and German measles will not be accepted for travel. It is recommended that passengers who have recently suffered from such conditions carry a doctor’s certificate to state that the condition is no longer contagious and that the passenger is fit to travel.
 
In the event of a passenger being diagnosed with an infectious disease or food poisoning during an BH AIR flights, it is a statutory requirement that we notify the station health authority at the destination airfield. The authorities may meet the aircraft on arrival to assess the passenger’s condition. It is also a requirement that the cabin crew collect the names and addresses of all passengers aboard the aircraft so that the station health authorities have information relating to all passengers who may have been in contact with the infectious disease.
 
L
 
Laptop computers
Laptop computers should be carried as hand baggage and are part of the hand baggage allowance. They may only be used on-board at the direction of the cabin crew, generally only when the seat-belt signs have been switched off during the flight.
 
 M
 
Manifests
Tour operators must forward a copy of the passenger manifest/number of passengers to BH AIR at least 48 hours before the flight and later the revisions.
 
Medical cases
BH AIR cannot undertake to carry passengers suffering from certain medical or mental ailments. As a guideline, passengers suffering from the following cannot be accepted for travel:
• Infectious diseases (see paragraph under “Infectious Diseases”)
• Mentally ill passengers diagnosed as suffering from psychosis, schizophrenia or psychopathy
• Skull fracture or fractured jaws with wiring
It is a requirement that passengers suffering from medical conditions obtain a doctor’s certificate stating the nature of the condition; that the passenger is fit to travel and any special precautions which must be taken before, during or after the flight for the passenger’s well-being. This certificate should be provided to BH AIR Commercial Department at least 72 hours prior to travel and failure to carry a doctor’s certificate of this nature may result in carriage being refused.
 
Musical instruments
Small musical instruments such as flutes, clarinets or violins can be carried aboard the aircraft provided they are properly packed as part of the passenger’s hand baggage allowance and remain in their packing case for the duration of the flight. Larger instruments – for example, violas and double basses – may only be carried with the prior permission by BH AIR and will be carried in the aircraft hold. It is recommended that additional insurance is effected to cover such items.
 
O

 

On Board Service

Drinks and snacks are available to purchase on BH Air flights.
 
In-flight meals are provided if requested by the tour operator.
Special meals such as vegetarian can be ordered with prior notification to BH AIR along with the pre-flight information. Please see “Special Meals” for further information.
 
On time departures policy
Passengers must present themselves at the check-in desk not later than two hours prior to departure. Acceptance of late passengers arriving after this deadline will be subject to the discretion of BH AIR appointed handling agents and the operating crew.
Passengers must then arrive at the departure gate not less than 40 minutes prior to the scheduled time of departure. Failure to do so may result in passengers’ baggage being removed from the aircraft and the passenger being denied carriage. Flights will not be delayed for late-arriving passengers and BH AIR will take no responsibility for arranging or paying for alternative transport for any passengers missing the flight due to lateness.
In the event of a delay outside BH AIR’s control, such as a late air traffic control slot, the aircraft will still be boarded to meet the original scheduled departure time. This will enable the aircraft to be fully ready to depart should an improvement to the air traffic control slot be granted.
 
Oxygen – therapeutic
Passengers are permitted to bring their own pressurized oxygen supply on BH AIR flights limited to – 2 litre / 200 bar. Liquid oxygen systems are not accepted.
Oxygen of any kind can only be accepted with prior information to the airline.
 
P
 
Passports
It is the responsibility of each passenger to ensure that they have a valid passport for the journey they are going to undertake. BH AIR cannot undertake to carry any passenger who is not in possession of a valid passport.
Passengers should note that certain countries require passports to be valid for a period of up to six months beyond the intended date of return travel.
 
Portable electronic devices
Mobile phones, CD players, satellite positioning systems, radios and receivers can interfere with aircraft navigation systems and radios and must be switched off at all times when aboard the aircraft, including prior to departure and immediately after arrival.
 
 
S
 
Seat Pitch
The seat pitch aboard BH AIR’s A320 aircraft is 28 to 29 inches.
 
Security Items
Items such as knives, scissors, metal nail files, toy guns and syringes represent a clear hazard to aviation security. These must not be packed in hand baggage and will be confiscated and/or destroyed by the airport authority without recompense if found in baggage at the security search point.
Toy guns and replica weapons and lighters of any kind must not be carried in hold baggage. Other items such as scissors and syringes must be securely packed in hold baggage with adequate protection to ensure that they cannot cause injury to ground handling staff.
For current information on forbidden items please contact the customs office at the airport of your departure.
 
Skis
All tour operators must control the number of sets of skis booked on BH AIR flights. BH AIR will guarantee carriage of a maximum of 50 pairs of skis per flight BH AIR will use best endeavours to accommodate more than 50 sets of skis if presented for carriage but cannot be held responsible for any costs incurred by its failure to do so.
The ski/snowboard allowance is 1 bag to hold a pair of poles, boots and either a pair of skis or a snowboard, the weight of this bag must not exceed 15kg.
Charge – GBP 15,00 / EURO 20.00 /up to 20 kg/ per return journey
It is compulsory to pre book the Carriage.
 
Sky shop
Selected collection of fragrance and gift items are offered. An inflight catalogue will help you to make your choice.
 
Smoking
Smoking is strictly prohibited on all BH AIR aircraft. The toilets on all of our aircraft are fitted with smoke detectors and BH AIR’s crew will take action including denial of return carriage to passengers found smoking aboard the aircraft or tampering with smoke detectors.
 
Special meals
BH AIR provides the following types of special meals subject to the provision of a meal in the tour operator’s charter agreement: Minimum 24hr prior notification required.
 
VGML Vegetarian 
GFML Gluten Free meal
DBML Diabetic meal
 
Infant meals and drinks are not provided but cabin crew may be able to assist with heating sealed containers of baby food or bottled milk subject to time being available. However, BH AIR cannot accept any liability or responsibility for subsequent claims arising from heating baby food or milk.
 
Stretcher passengers
We regret that stretchers cannot be accommodated on BH AIR’s Airbus A320 aircraft. In the event of a tour operator or medical company needing to repatriate stretcher-bound passengers, separate arrangements must be made by the company to transport the passenger.
 
Surfboards
Carriage of surfboards will be subject to available space in the aircraft holds and at a charge of GBP 30.00/EUR 35,00 per return passenger /up to 30kg/. This charge will be levied at check-in at the airport of departure. 
It is compulsory to pre book the Carriage.
 
U
 
Unaccompanied Minors
UM at the age of 5 to 12 years are accepted for transport.
The maximum UM per flight – 8 UM
Please note that for unaccompanied minors a written declaration of consent is required from the parents / legal guardians. Information for UM should be provided to BH AIR 48 hours prior departure.
A surcharge of GBP 20,00 / EUR 25,00 per rotation applies. At the same time a seat will be reserved for them.
Children under the age of 5 should be accompanied by an older person. It may be brother or sister (at least 16 years of age), provided that a parent / legal guardian has signed a written declaration of consent to confirm that an older sibling may accompany younger ones.
Please note that children must be accompanied from/to the airport and that the persons accompanying children must remain at the airport until the aircraft has taken off or until the aircraft’s scheduled time of arrival at the airport, as applicable. Persons collecting children must be nominated on departure of the flight and must be able to provide identification when collecting children at the point of arrival.
 
V
 
Visas
It is the responsibility of each passenger to ensure that they have any visas required for entry to or exit from a country along the planned routing of the flight. BH AIR cannot be held responsible for any claims or loss arising from failure of the passenger or their tour operator to check and obtain any visas required for completion of the planned journey and tour operators shall indemnify BH AIR against any costs, fines or charges levied by immigration authorities for carriage of incorrectly documented passengers.
 
Y
 
Young Persons
Young persons aged 12 and over are allowed to travel alone on our flights.